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Virtual Case Managers for
Seamless Care Coordination

Your patients need consistent follow-up and clear guidance at every step of their care. Virtual case managers from ACE Telemedicine help you coordinate that care experience, supporting your teams and your patients with structured, reliable outreach and communication.

We connect your organization with experienced remote case managers who work within your existing workflows to support discharge planning, follow-up, and ongoing care coordination. Our goal is to help you keep patients engaged, informed, and on track with their care plans while easing the load on your in-house staff.

Value of Virtual Case
Management for Your Organization

Virtual case managers from ACE Telemedicine support both inpatient and outpatient settings, helping you close gaps in care and maintain continuity after patients leave your facility. By monitoring care transitions, clarifying care plans, and coordinating next steps, they help reduce avoidable complications and support better patient experiences.

Working as an extension of your team, our case managers focus on timely communication, clear documentation, and consistent follow-up. They help align everyone involved in a patient’s care, from hospital staff and outpatient providers to caregivers and family members when appropriate.

You can rely on virtual case managers from ACE Telemedicine to:

Planning and Coordination

Support discharge planning and post-discharge coordination

Structured Follow-Up

Conduct structured follow-up to check on symptoms, medications, and appointments

Address Barriers

Help address barriers to care, such as missed visits or unclear instructions

Virtual Communication

Communicate with your clinical team when concerns or escalation needs arise

Continuous Support

Support your existing processes with organized, reliable outreach

What Virtual Case Managers Do for Your Patients

Your patients benefit from having a consistent point of contact who can help them understand what comes next. Virtual case managers help patients follow care plans, clarify provider instructions, and stay engaged with their health.

Through secure telehealth encounters, they review next appointments, check on how patients are doing at home, and identify when additional support may be needed. This can include flagging concerning symptoms to your clinical team, helping patients understand when to seek care, and supporting adherence to follow-up visits recommended by your providers.

How Our Virtual Case Management Works

Virtual case managers from ACE Telemedicine connect with your patients using a secure, HIPAA-compliant telehealth platform. The process is built to fit into your current workflows so your team can continue working with the tools and steps they already know.

Your organization defines which patients should be enrolled and at what points in their care they should be contacted. Our case managers then follow those protocols to conduct outreach, document interactions, and communicate findings or concerns back to your team. The result is a more organized, consistent approach to follow-up and care coordination that supports both your clinicians and your patients.

ACE Telemedicine focuses on virtual clinical services designed to work alongside your existing teams, not replace them. Our virtual case managers collaborate closely with your clinicians, respiratory therapists, and nurses to support a coordinated, team-based approach to care.

All services are delivered on a secure, HIPAA-compliant telehealth platform, so you can feel confident that patient information is handled appropriately. By partnering with ACE Telemedicine, you gain reliable, specialized support for care coordination that is built around your workflows, your standards, and your patients’ needs.

Virtual Case Managers for
Hospitals and Health Systems